Customer Focus Assessment (CFA) Maximize Your Enterprise's Ability to Get, Keep and Grow Profitable Customers Forward looking businesses realize that they can no longer rely just on price, product quality and superior delivery processes to keep customers coming back; customer satisfaction is the key (and maybe the only) competitive differentiator. Every customer interaction at every touch-point is an opportunity to improve or destroy customer satisfaction. So, it’s critical that all customer-facing personnel meet or exceed customers’ requirements, expectations and preferences and work in unison to consistently deliver “value” to the customer.  The LevelOne CFA survey will measure your enterprise's performance regarding more then fifty specific customer-focus processes covering the following six topic areas: • The vision, strategies and goals that guide your enterprise’s customer-focused behavior, • How your enterprise works together to support its customer-focus goals and objectives, • How your enterprise interacts with customers to exceed their expectations, • What your enterprise does to maximize customer value, loyalty and retention, • How your enterprise utilizes technology to support it in becoming more customer-focused, and • The metrics your enterprise uses to measure its success at achieving its customer-focus goals.

Employee Insight Survey (EIS) Satisfied Employees Create Satisfied Customers Your employees are your company to your customers; in fact, they are a critical success factor. To achieve the ultimate goal, satisfied customers, companies must first insure employee morale; because satisfied employees create satisfied customers. Whether on the phone, via e-mail, or on the Web, the interactions between your employees and your customers will define your customers’ loyalty to you. Satisfied customers spread the word about their experiences; so do dissatisfied customers. So ultimately, your employees will determine your company’s and its service reputation. Employee job satisfaction is good business; because retaining highly motivated, satisfied employees will have a positive affect on your bottom-line performance.   Using a unique and powerful web-based employee survey, the LevelOne EIS will provide an astounding level of insight into: • Employee expectations, • Employee satisfaction with their job and you, their employer, • Feedback on how you can improve their attitude and motivation, and • Most importantly, how you can improve employee retention and loyalty. Read some Assessment Case Studies...