Customer Lifecycle Management Assessment (CLMA) Optimize Your Marketing, Sales & Customer Service Operations To maximize your enterprise’s revenue growth and bottom-line The LevelOne CLMA will identify the business issues that need to be addressed and LevelOne will present a roadmap to fix them. Doing so will identify the process improvements that will be critical to your success and the specific solutions that will best enable you to implement them. Completing the web-based CLMA survey will help identify critical weaknesses such as, • Process deficiencies and productivity obstacles, • Incomplete, inaccurate and inaccessible information & • The lack of timely performance feedback. Weaknesses that are negatively affecting your enterprise’s ability to: • Manage and qualify sales leads, • Close sales opportunities, • Process and fill sales orders, • Serve and support customers, and more! In all, the CLMA will analyze more than one hundred specific relationship management process areas.

Customer Insight Survey (CIS) Build Customer Loyalty Every business wants to build more profitable, loyal relationships with their customers. But for most, truly understanding customer expectations and building customer loyalty remain to be elusive goals. True customer loyalty clearly affects profitability and drives top-line growth; because loyal customers buy more over time and bring in new customers (with no marketing costs) by recommending the business (and its products and services) to their friends and business colleagues.     Using customer interviews and a unique and powerful web-based customer survey, the LevelOne CIS will provide an astounding level of insight into: • Customer expectations and your ability to exceed them, • What differentiates your company in the eyes of your customers, • The likeliness of growing your business with existing customers, • How to improve your customer interactions, and • Most importantly, how to build customer loyalty.  Assessments cont.